XENITH

When I reset my password and am redirected to a site called LSEG, is this a genuine MetaStock link?
Yes, the LSEG link is valid. XENITH data comes from the London Stock Exchange Group (LSEG), which completed its acquisition of Refinitiv from Thomson Reuters on January 29, 2021.

How do I clear the XENITH / Workspace Cache?

Clearing the XENITH / Workspace Cache on macOS
Steps:
Log out of XENITH / LSEG Workspace
Quit the application completely
Open Terminal
Run the following command:
open /Applications/"Refinitiv Workspace.app" --args --clearRememberMe
Press Enter

Clearing XENITH / Workspace Cache on Windows:
Steps:
Log out of XENITH / LSEG Workspace
Open File Explorer
In the Address bar, enter the following folder address
C:\Users\%USERPROFILE%\AppData\Roaming\Refinitiv\Refinitiv Workspace
Highlight the Cache folder
Press and hold Shift
Press Delete
Confirm when prompted

Once the cache is cleared, you can restart XENITH / LSEG Workspace and log in again.

Logout of

Where does XENITH install to?
C:\Users\%USERPROFILE%\AppData\Local\\AppData\Local\Refinitiv

Can I add real-time data to my Xenith package later?
Yes, you can add real-time exchanges to your XENITH package by going to www.metastock.com/exchanges. Please note that exchanges are not refundable or prorated. This means if you sign up right before your billing date, you will be billed twice for the data.

Can XENITH be used on a Mac?/Can I install XENITH on a MacBook?
Yes. You will need to contact support directly to install XENITH on a Mac.
You can find the Mac installer for Workspace (XENITH) here and select Workspace for macOS.

I am encountering an error installing XENITH
If you get an error installing XENITH, go to https://www.lseg.com/en/data-analytics/products/workspace/download-workspace. Download Workspace for Windows and run the installer. When you reach the System Check, check the Skip box and click Continue. If you still get an error this way, please contact our support team for help with the installation.

Where can I get training information on XENITH?
MetaStock provides many videos on how to use the product XENITH. These can be found on our product YouTube channel.
https://www.youtube.com/user/metastocksoftware/search?query=XENITH

 Where can I get information on using the APIs for XENITH?
You can find information about the APIs at https://developers.lseg.com/en/api-catalog

Can I use XENITH with Python?
The XENITH tier of Refinitiv Workspace does not include access to the Python API.

Can I access the LSEG WorkSpace App on my Smartphone?
We do not get access to the LSEG Workspace App, however, we do have access to the web app at https://workspace.refinitiv.com/web

Can I access the XENITH on the web?
Yes, we do have access to the web app at https://workspace.refinitiv.com/web

Did XENITH transition onto the LSEG Workspace, or is it still powered by the old Refinitiv Eikon?
With LSEG's purchase of Refinitiv from Thomson Reuters, all XENITH accounts have migrated from the Refinitiv Eikon platform to the LSEG Refinitiv Workspace platform as of July 2025.

Is it possible to export news headlines automatic to excel?
No, News headlines can not be exported to Excel, either through the program or the data APIs.

Can I export data to excel sheet?
Yes, you can export chart data to excel. 
R/T Subscribers can use the Workspace add-on in Excel to request data.
D/C Subscribers can copy and paste data directly from the chart in MetaStock, or use the Convert tab in Downloader to convert downloaded data into the csv format.

 How can I check to see if XENITH is connected to the real time servers?
There are 2 ways to check if XENITH is connected to the real time servers, in the System Status under in the About LSEG Workspace dialogue, or additionally you can check for a red double arrows indication on the main toolbar when not connected.
Alerts icon on the XENITH toolbar:
System Status under the Help, About LSEG Workspace:
Select the Question mark icon in the top right hand corner in XENITH.
Select Help - Workspace..
The Heartbeat Status: Displays "OK" in green when connected.
Real-time Status: Shows green double arrows (two arrows pointing in opposite directions) and the message "You are successfully connected to MetaStock services" when connected.
Check if red double arrows are displayed in the main toolbar:

Look at the upper-right corner of the main toolbar. If XENITH is not connected, you’ll see red double arrows (two arrows pointing in opposite directions).
Hovering over this icon will display "Primary feed is unavailable." If XENITH is connected, this icon will not appear.

How do I check to see what version of XENITH is installed on my PC?
Click onto the question mark icon in the top right hand corner in XENITH.
Select About - Workspace
This will display the About MetaStock XENITH dialog.
The version of XENITH will appear. (Version Desktop 1.26.x)

 How do I find/open apps from the "My Apps" display in XENITH?
The "My Apps" view is a display that can be used to find/open apps in XENITH, it is used to display most used apps for quick access.
To add apps to the My Apps display:

Click onto the APPLIB icon in the top right hand corner in XENITH.
There are a couple of ways to select a app from the App Library.
An app can be searched for using the "Search" box at the top of the App Library, simply type in the app name.
A n app can be selected by CATEGORY for example Charting or News & Research, select the desired category and the relevant apps will display to the right.
An app can be selected by ASSET CLASSES for example Equities or Commodities & Energy, select the desired asset class and the relevant apps will display to the right.
Once the apps are displayed click onto the plus sign in the top right hand corner, when the plus sign turn into a minus sign that indicates the app has been add to the My Apps display.

 How do I link applications in XENITH?
To link apps in a layout in XENITH click onto the chain link icon in the top right-hand corner in the app.
Select Add New Entity Group.
Select one of the available colors from the drop down and give it a name.
Select one of the available colors from the drop down and give it a name.
Select the chain link icon of another app in the same workspace, and select the same color that was selected in step.
The two apps will be linked.
Meaning if an instrument is typed into one of the apps, both apps will automatically report information on that instrument.
How do I unlink apps in XENITH?

To unlink apps in XENITH click onto the chain link icon in the top left-hand corner of a linked app, and remove the check mark.
The app will no longer be linked.

 How do I get Blended Order Book?
RT users can get Blended Order Book data in XENITH by typing the short code BOB after their symbol (e.g., IBM BOB).

Am I eligible for the Excel Add-on?
All RT XENITH packages come with access to the Excel Add-on. 

How do I reinstall the Excel Add-on?
Open Microsoft Excel
File > Options > Add-ins > Manage: COM Add-ins > Go...
Check Workspace- Microsoft Office > OK
If Workspace is not displayed, you will need to go to the same COM addins box above:
Click Add and navigate to path: C:\Users\%USERPROFILE%\AppData\Local\Refinitiv\Refinitiv for Office\26.10.14\Office_x64\refinitiv-shim.dll
Add that DLL, then click ok.
Go back to the COM addins and then you will see Workspace displayed.
Select it.
Click Ok
Workspace Excel will load.

 How do I install the XENITH Excel Add-In?
The Office add-in is automatically installed along with XENITH.

Open an Excel workbook. In the ribbon, there is a Workspacetab.
Select Workspace and then sign in using your XENITH credentials.
Start using the XENITH Excel Add-In.
The Workspace Tab is missing, how do I get it?

The Office add-in is automatically installed and loaded along with XENITH, and normally, nothing additional is needed to get the Workspace tab to display in Excel. However, if the tab is missing in Excel, you can: enable the add-in if it is disabled load the add-in manually if for reason it did not load automatically, or if was unloaded.

In Excel, click the Helios and select Excel Options.
In Excel Options dialog, click Add-Ins.
At the bottom of Add-Ins, in Manage choose Disabled Items, and click Go.
If you see Workspace - Microsoft Office ( ThomsonReuters.CommonOffice.Shim.dll or EikonOfficeShim.dll) select it and select Enable and OK.
Restart Excel. The ribbon will display the Workspace tab when you reopen Excel. Is the add-in does not appear in the Disabled Items list, check if you need to manually load the add-in.
To manually load the add-in.

In Excel, select the Helios and select Excel Options.
In Excel Options dialog, select Add-Ins.
At the bottom of the Add-Ins, in Manage choose COM Add-Ins, and select Go.
Select Workspace - Microsoft Office and OK.
Restart Excel. The ribbon will display the Workspace tab when you reopen Excel.

My Excel formulas from Eikon are no longer working
The legacy formulas using functions such as =@TR and =@Rdata have been updated to [email protected], and the historical =@Rhistory is now [email protected]. Updating your formulas to these functions will usually resolve the formula issues. Some fields are no longer supported, and some have changed criteria. Using the Build Template tool in the Workspace toolbar will help you with any issues with the formulas.

 How do I build formulas using the XENITH Excel Add-In?
Open Excel, go to the Workspace tab and sign in.
Click a blank cell, and then click Build Formula.
Add instruments: type the name or code and then select from the autosuggestions.
In Source, choose between Real-time (real time data) and Fundamental, or Time Series(historical data).
Add data items: type revenue for example, then select the item you need from the autosuggestions, or choose from the categories available.
Add associated parameters to refine your query.
Review your formula, set the data display options, and click Insert.

 Can I use XENITH or MetaStock Data with my trading program?
There are many programs that allow you to use XENITH or MetaStock Data to power them. Check the software provider’s website; they will provide instructions for importing the data into the software if they allow us to use it.

 How do you edit what is displayed in the Quoteline app in XENITH?
To remove a field:
From an open Quoteline app click onto the hamburger icon in the top right-hand corner (three lines) or right-click the background and select Modify Template.
The display will change to display boxes with " x", select the " x" to remove items from the display.
S elect OK to save changes.
To edit a field:

From an open Quoteline app click onto the hamburger icon in the top right-hand corner (three lines) or right-click the background and select Modify Template.
Click into an existing field, the XENITH search will appear.
To add exchange, for example, starting typing the word Exchange.
Select the desired listing and hit enter.
The Quoteline app will insert an entry for Exchange.
Select OK to save the changes.
To add a new field:

From an open Quoteline app click onto the hamburger icon in the top right-hand corner (three lines) or right-click the background and select Modify Template.
Click onto the plus sign (+) at the bottom of the Quoteline app display.
This will display an empty white box, to add Gross Profit, starting typing the words Gross Profit.
Select the desired listing and hit enter.
The Quoteline app will insert an entry for Gross Profit.
Select OK to save the changes.
To restore the default template in the Quoteline app:

From an open Quoteline app click onto the hamburger icon in the top right-hand corner (three lines) or right-click the background and select Modify Template.
Select the Restore Default button.
Select OK to save changes.

How do I open a saved Quoteline app in XENITH?

From a the Quoteline app select the hamburger icon in the top right-hand corner (three lines) select Saved QLI.
From the list of Quoteline app double click the desired file.
This will open the file in the Quoteline app.

 How do I change the font size of the Quoteline app in XENITH?

From an open Quoteline click onto the hamburger icon in the top right hand corner (three lines) Display Options - Zoom.
Zoom In
Reset (100%)
Zoom Reset
The same Zoom actions are available from the “Right click” menu.

 How do I insert a new column into the Monitor app in XENITH?
From the open Monitor app right click onto the header of a column.
From the right click menu select to Insert Column.
This will insert an empty column into the Monitor app.
Type to add the data item to populate the column or click onto the Universal Data Item Picker icon to select\search a data item from the available categories. (Example = Bid)

How do I insert a new row into the Monitor app in XENITH?
From the open Monitor app right click onto the back ground of the app.
From the right click menu select Insert Row.
From the right click menu the following actions can also be executed.
​​​​​​​​​​​​​​ Insert Header Row
Delete Row
Edit Row
Hide Row

How do I load a instrument(s) to the Monitor app in XENITH?
There are multiple ways to load instrument(s) into the Monitor app, by manually typing in an instrument or loading an existing instrument list created in a different XENITH app.
These methods are provided below.
Single instrument - Click to select a row in the Monitor app and type in the instrument to display ( AAPL.O) and hit enter.
Exiting instrument list - From the Type monitor name to open..., select the drop-down menu and select Add Portfolio and Lists, from the list of existing instruments, select the desired instrument lists and select Ok.
Multiple instruments - Use copy/paste to paste a list of instruments from Excel or Word directly into the Monitor app.
Index constituents - To display the instruments included within a given index, for example, the S&P 500, type in the chain RIC for the index and hit enter. ( 0#.SPX) This will load all 500 instruments included in the S&P500 Index.

Can you set up alerts for price spikes using a custom percentage range?
Yes, with the RT XENITH subscription, you can set up alerts for price spikes using a custom percentage range. The alert system allows you to define specific conditions, such as triggering an alert when the price exceeds a specified percentage above the previous close. You can customize the parameters according to your needs and adjust them later if necessary. Alerts can be configured to notify you via various methods, such as pop-ups or sounds, based on your preferences.

How can I rename a Layout in XENITH?
Click on the M in the top Left
Select My Files from the Menu
Click on My Layouts or My Tiles
Locate the file you want to rename
Click on the Name
This will allow you to rename.

How can I delete a Layout in XENITH?
Click on the M in the top Left
Select My Files from the Menu
Click on My Layouts or My Tiles
Locate the file you want to delete
Right-click on the line
Select delete