FAQ

Do you have level 3 market data?
No, the XENITH R/T Datafeed does not support level 3 market data.

My exchanges are not showing live, My exchanges are delayed

1. Go to www.metastock.com/downloads and log in
2. Any outstanding exchange agreements will load before the Downloads page. If there are any agreements, you will need to wait 1 hour.
3. Once all exchange agreements have been completed and the 60-minute window has passed, Exit XENITH & MetaStock, and restart the programs
4. If you are still getting delayed data, reach out to MetaStock Support with the symbol, and they can verify if the symbol is covered by the exchanges active on your account, and if not, which exchange is needed for Real-time Data.

Please note that real-time data is available only with Xenith RT data packages, not with XENITH for Daily Charts subscriptions.

Can I pay my account with PayPal? Can I pay my account with Apple Pay? Can I pay my account with Google Pay?
We do not accept PayPal, Apple Pay, or Google Pay. You can pay via AMEX, Visa, Mastercard, Discover Card, or wire transfer. Wire transfers incur an additional fee.

Where is the  workspacesetting.json file installed?
The Workspacesettings.json can be found in C:\Users\%USERPROFILE%\AppData\Local\Innovative Market Analysis\MetaStock\ under the version folder for your MetaStock (e.g., 16.0, 17.0, 18.0, 19.0, 20.0)

How can I see which credit card I have on file with you?
Your Credit Card details are not saved on our website, so you would need to reach out to our Sales Team to find out which credit card we have on file.

Where can I find service alerts?
Service alerts can be found by going to www.metastock.com/customer

What are your hours?

Sales Phone and Chat Hours:
Mon-Fri 7am - 4pm Mountain Standard Time.

Support and Chat Support Hours:
Monday - Friday 7am to 4pm, except Wednesday 8am to 4pm, Mountain Standard Time.
First Wednesday of every month, 9am to 4pm Mountain Standard Time.
We are closed on the New York Stock Exchange observed holidays for:
New Years
Memorial Day
Independence Day
Labor Day
Thanksgiving
Christmas

How can I deactivate MetStock?
You will need to reach out to our support team. They can free up the activation for you.

How do I submit a ticket?
You can open a new ticket with our support by emailing [email protected].
You can open a new ticket with our sales by emailing [email protected]

What symbol
To look up a symbol in the Refinitiv database you can use the Launcher App. You can access this in two ways. The first is when XENITH is running pressing CTRL + Shift + C on your keyboard. You can also go to the Task Tray and right click on the XENITH icon and select Launcher. Launcher allows you to search by Name, Symbol, ISIN, SEDOL, and CUSIP.

How to use software? How to use MetaStock? How to use XENITH?
Several resources are available on how to use the software.
1. Unleash the Power of MetaStock
If you have purchased The Unleash the Power of MetaStock Book and Training videos, you can access these on the My Downloads page under Add-ons.
2. Getting Started with MetaStock Manual
The Getting Started with MetaStock manual is installed with the software. You can launch the manual through MetaStock by going to Help - Getting Started. It is also linked in the Start Menu under All (List) - MetaStock - Getting Started with MetaStock
3. MetaStock YouTube Channel
Go to the MetaStock YouTube Channel, then click Playlists. I highly recommend the following playlists:
MetaStock 20 Support
MetaStock Support - XENITH Tutorials
You can find links to these playlists by going to https://www.metastock.com/customer/training/ and clicking the MetaStock Support button.
4. Paid Partner Trainings
We partner with several fantastic trainers. To sign up for access to these paid trainings, please contact our sales team for pricing.

Where do I find my MetaStock Activation ID and/or Password?
You can find the Activation ID and Password on your Downloads page on the website.

Do I need to uninstall my old version before I install the new version?
Yes, you need to uninstall the older version of MetaStock before you install the newer version.

What is the MetaStock Migration Utility for?
The MetaStock Migration Utility migrates your formulas, smartcharts (16 and later), Templates, Layouts, Charts (12 and later), and other compatible components (PowerConsole settings, etc) from your previous installation into the current installation. If you are on version 11 or earlier, only the formulas are migrated, and you must migrate or rebuild all other data (custom toolbar, favorites) in the new version. If you have any trouble migrating to the new version, please contact our support team for help.

Does your futures data have continuous contracts?
Yes, our futures data has continuous contracts. 

How do you create a future symbol?
For XENITH users, our symbols use the Reuters Instrument Codes (RICs). 
To build a Futures RIC, generally you will use the Exchange Symbol (there are some contracts that do not, but the majority do)
You will add your Contract month or continuation symbol and contract extension (1 for current, 2 for next traded, etc.)
Then you will add the 2-digit year (again, this is the case for the majority of contracts, but not all; some still use a single-digit year)
Some examples are:

ESc1 - Continuous currently traded contract
NQH27 - March 2027 contract
GCcm1 - Continuous that tracks the serial contract months

Please note that users on D/C subscriptions may not have access to some continuous contract calculations, such as cm, v, cvoi, etc.

Does your futures data have adjusted continuous contracts?
No, we do not adjust the data in our continuous contracts.

What is the cost of MetaStock and XENITH data?
The total cost of the monthly subscription depends on the packages you select. Additionally, there are additional fees for exchanges to get real-time data. To sign up for the data, go to MetaStock RT for XENITH, where you can sign up for MetaStock RT and XENITH or XENITH to sign up for just XENITH, and select the product(s) you wish to sign up for.
To sign up for exchanges, go to the Exchanges page and select the exchanges you wish. 
Prices are subject to change at any time. To see upcoming or past changes, go to the Exchange Changes Page.
If you are unsure which exchange is necessary for any given symbol, please reach out to our support team through the contact methods on the MetaStock Support page.

How do I add Real-Time or Delayed Exchange data?
To sign up for exchanges, go to the Exchanges page and select the exchanges you wish. 
Once you have paid for the exchanges, you will need to go to the My Downloads page and complete any agreements before the data can be added to your account. 
Exchanges generally take 30 to 90 minutes to activate on your account and require that MetaStock and XENITH be restarted before you receive the data.

Why do I need to provide employer information?
The requirement to provide your employer's address during the subscription process is primarily for compliance. It helps verify that you are a retail trader, not a professional trader, as professional traders have different regulatory requirements and cannot subscribe to certain services, such as Xenith. This information is part of an agreement to ensure compliance with the legal standards set by the LSEG (London Stock Exchange Group). By confirming your status as a retail trader, you're eligible for the services offered without any issues related to auditing or compliance with those regulations.

How can I watch the Webinar?
When you registered for the event, you should have received an email from GoToWebinar with details. If you didn't receive it, you can still access the event using this YouTube link: www.youtube.com/metastock and click Live. 

How to register for virtual events, webinars, summits, or conferences?
To register for a virtual event, visit our Events Page. There, you'll find information about upcoming events and how to participate online. If you have any further questions or need assistance with anything else, feel free to ask!

How do I subscribe to real-time North American data without selecting a state?
A valid address is required for checkout. You can sign up for North American data if you do not reside in the United States, as long as you provide a valid address. 

How do I update my credit card or billing info?
Go to the My Account login page.
After you log in, click on Billing at the top
You can then update the credit card information.

Am I able to use the program without a data subscription?
You can still access past data if you have stored it as Local Data. However, please note that you will need a Maintenance subscription to open MetaStock and utilize that data. 

Can I cancel an exchange and avoid paying the full month exchange fees?
Exchange subscriptions cannot be prorated. You will be charged the full amount regardless of when you sign up, and billed again on your next billing date.

How do I cancel, stop auto-renewal, or end a free trial?
To cancel your auto-renewal, go to https://www.metastock.com/login and log in
Click on Go To Account on the left bar
Click on Subscriptions
Click on Active
Then click the (Click to Cancel) for the subscription you wish to stop auto-renewal for.
This will cancel the auto-renewal for your subscription.

How can I confirm which exchanges I'm subscribed to for live pricing?
To see your active subscriptions, go to https://www.metastock.com/login and log in
Click on Go To Account on the left bar
Click on Subscriptions
Click on Active
This will list all active subscriptions on your account.

Can you confirm that auto-renewal is turned off?
To cancel your auto-renewal, go to https://www.metastock.com/login and log in
Click on Go To Account on the left bar
Click on Subscriptions
Click on Active
If the (Click to Cancel) link is active, the auto-renewal is not off.

Can I cancel my subscription before the free period ends?
Yes, you can cancel your subscription before the free period ends. If you've turned off auto-renewal, your subscription will not continue past the trial period. Let me know if you need any further assistance or information!

Need help resolving the issue with Metastock crashing during trading time?
We recently released a fix for the crashing issue. The MetaStock 20.1 version can be downloaded and installed from the My Downloads page. 

How do I activate my Subscription?
1. Is my subscription active?
Before installing, you must verify that your subscription is live on our website.
Step 1: Go to www.metastock.com/login and log in.
Step 2: Click on Go To Account in the left-hand sidebar.
Step 3: Select Subscriptions, then click the Active tab.
Step 4: If you see your data feed listed here, you are ready to install.
Note: If no active subscriptions are listed, please contact our Sales Team to sign up for a package before proceeding.
If your subscription is active, follow these steps:
2. Install and activate MetaStock
Download: Visit www.metastock.com/downloads to get the latest installer.
Find Your Credentials: Go to www.metastock.com/mydownloads. Your MetaStock Activation ID & Password are listed here. You will need these when you first launch the software.
3. I forgot my website password. What do I do?
Your login for www.metastock.com is your email address.
Click Forgot password on any login screen.
Look for an email with the subject: MetaStock Client Communication. It contains a link to reset your password.
4. How do I set up my Refinitiv (Xenith) login?
The data feed requires a separate login from the website.
User ID: This is your email address.
Password: Go to www.metastock.com/downloads and look for the Attention section.
Click the Set or Reset password link.
If you forget this password later, click Forgot password after selecting the "Set or Reset" link. Click OK, and Refinitiv will email you a reset link directly.

 How do I access the Webinar/Conference/Trader’s Summit?
The link to join was in the email confirmation for the event. You can also join online through the MetaStock Live feed on YouTube.

How do I access a recording of a Webinar/Conference/Trader’s Summit?
Past webinars, Conferences, and Traders Summits are available to view on the MetaStock YouTube channel under the MetaStock Live feed or the MetaStock Videos feed for pre-recorded webinars.

How can I check if I’ve registered for a Webinar/Conference/Trader’s Summit?
Please connect with a sales representative to verify if you’ve registered.

 Where do I find Non-Professional/Exchange/Regulatory Agreements?
All agreements necessary for access to the Refinitiv Data feed can be found on the My Downloads page.

Why won’t the agreement accept my input?
Some common reasons why the agreement comes back up after clicking on Accept are:
   • The Country is formatted incorrectly. This is most common among residents of the United States, where the country format should be "USA". Click the drop-down menu and select USA to resolve this issue.
   • A check box has not been checked. Scrolling through the entire agreement to verify you have checked all check boxes for the agreement.
   • You have not answered all the Regulatory questions.
   • Your employment information is not fully filled out.
If you are a Non-Professional, completing these steps will allow the agreement to proceed. If you still have issues with the agreement competing, we have found that logging in in InPrivate or Incognito browsing modes often clears any bad cookies that could prevent the agreement from submitting.
The final reason the agreement cannot be submitted is:
   • You do not qualify as a Non-Professional.
If this is the case, please contact the sales team, and they can set you up with an account that provides professionals with access to MetaStock.

 How do I reset my password?
Depending on which login you're having trouble with, the steps you need are below.
The www.metastock.com/ login is your email address.
If you can't log in, click "Forgot password" in any login dialog, and you'll receive an email with a link to reset your password.
The email will have the subject MetaStock Client Communication.

For the MetaStock Activation ID & Password are listed on the My Downloads page at www.metastock.com/mydownloads

For the Refinitiv LSEG login, the ID is again your email address, and the password is set by clicking on the 'Set or Reset password' link under the Attention section on www.metastock.com/mydownloads
If you can't remember this password, click forgot password after clicking the Set or reset password link
Then click OK, and Refinitiv will send an email to reset the password.

If you continue to have trouble logging in, please let a support rep know which login you are having trouble with. 

How can I change my email address?
You will need to contact the sales or support team to update your email address.

 Can you suggest a system for a trading computer?
Depending on your budget you can look at the system requirements for XENITH, MetaStock RT, and MetaStock DC, or if you want to look at a customized system, you can check out our Technology Partners.

 Why isn't the website working with my browser?
This points to a specific web browser compatibility issue. For example Safari’s privacy "Sandboxing" or "Hide My Email" features often interfere with the MetaStock site’s ability to verify addresses or trigger download scripts. Switching to Chrome or Edge is the standard support fix here.

Why don't you support MotivWave anymore?
I am sorry that MotiveWave will not be supporting the API in the future. It is disappointing to us as well. We offer a variety of APIs that MotiveWave can use. These include APIs that support Windows, Apple, and even web delivery of data. The APIs provided are actually more capable than the API MotiveWave uses to collect data from the last feed. In fact, there are actually around nine APIs they could use. We pushed very hard to get them to reconsider their position. I would encourage you to reach out to them to voice your opinion.

If you are interested, we would also be happy to provide you with a free trial of our MetaStock platform for you to evaluate. MetaStock has been rated the number one 32 Years in a row. It will continue to work with XENITH going forward. If you would like to sign up for a free trial, please get in contact with our sales team.

 Can I use MetaStock as a Professional?
Yes, if you are a LSEG Workspace user, you can contact your sales rep at LSEG to add MetaStock to your account. If you are a professional and wish to use MetaStock and do not have LSEG Workspace, you can talk to our sales team to get set up with a Maintenance account, which allows you to use third-party data in MetaStock.

 What is the phone number for support?
In the US and Canada you can call 1 (800) 587-8025
International callers can call +1 (801) 506-0999

 How do I install MetaStock?
MetaStock will not run on a Mac unless the system is running Bootcamp or Parallels. See the system requirements to ensure your system meets the minimum requirements to run MetaStock.
1. Install and activate MetaStock
Download: Visit www.metastock.com/downloads to get the latest installer.
Find Your Credentials: Go to www.metastock.com/mydownloads. Your MetaStock Activation ID & Password are listed here. You will need these when you first launch the software.
2. I forgot my website password. What do I do?
Your login for www.metastock.com is your email address.
Click Forgot password on any login screen.
Look for an email with the subject: MetaStock Client Communication. It contains a link to reset your password.
3. How do I set up my Refinitiv (Xenith) login?
The data feed requires a separate login from the website.
User ID: This is your email address.
Password: Go to www.metastock.com/downloads and look for the Attention section.
Click the Set or Reset password link.
If you forget this password later, click Forgot password after selecting the "Set or Reset" link. Click OK, and Refinitiv will email you a reset link directly.

How do I find my Datalink / MetaStock Activation login?
Your MetaStock Activation login ID and Password can be found on the My Downloads page at www.metastock.com.

Can I reset my Datalink / MetaStock Activation Password?
Yes; however, you need to contact the MetaStock Support team by email or phone to reset your password.

I get Access Denied when I enter my MetaStock Activation Login
This occurs when you either do not have an active data subscription or you are on a version of Metastock you’re not permissioned to access.

I am getting Not Authenticated when I enter my MetaStock Activation Login
This generally occurs when your activations are maxed out, or when MetaStock is being blocked from accessing the network by the firewall or antivirus software. Ensure that exceptions are made in the firewall and antivirus software.
The location of MetaStock is c:\Program Files (x86)\MetaStock\MetaStock DC for Xenith\mswin.exe or c:\Program Files (x86)\MetaStock\MetaStock RT for Xenith\mswin.exe
If you still receive the error after adding the exceptions in your firewall and antivirus software, please contact the MetaStock support team to check whether the activations are maxed out.

 Why do I need a Maintenance ID to use the program with another data feed?
The Maintenance ID is a minimal administrative fee that allows us to continue to develop the MetaStock program for our clients. 

How to Find the Product Activation Username and Password in DownLoader?
Open DownLoader.
Go to Tools > Vendor Options.
In the Vendor Options dialog, you’ll find the MetaStock Activation username and password.

Where is the copy of my Indicator, System Test, etc.?
In past version of MetaStock when you made a copy of an indicator, System Test, Expert Advisor, or Exploration, the naming convention varied from Power Tool to Power Tool. The copy of an indicator would append a (1) to the end, while a copy of a System Test would be Copy – xx. In version 17 we standardized the naming convention. All copies will now be Existing name - Copy

MetaStock v17 --> Current

Open MetaStock.
From the Power Console, select the System Test
Right click on the desired System Test, for example Bollinger Bands.
Select Copy.
The newly created copy, in this example, will be named Bollinger Bands - Copy.

What is the support policy for MetaStock versions 10 through 11?
We no longer support the licensing technology used by MetaStock versions 10 through 11, this licensing technology was used to activate the software. As of February 1st, 2017 support will no longer be provided for the licensing technology that allows users to do the following:

Install MetaStock 10 through 11 on a new computer or new hard drive.
Reinstall or reactivate MetaStock 10 through 11 on a current hard drive due to licensing issues.
If these versions require installation, or reactivation for any reason, you will no longer be able to reactivate or login to these versions of MetaStock.

What are the month codes for futures contract?
Month Codes:
Jan - F
Feb - G
Mar - H
Apr - J
May - K
Jun - M
Jul - N
Aug – Q
Sep – U
Oct - V
Nov - X
Dec - Z

 What are the MetaStock shortcut keys?
MetaStock v19 --> Current
Shift+F1 = Help Mode
Ctrl+C = Copy to Clipboard
Ctrl+X = Cut to Clipboard
Ctrl+V = Paste from clipboard
Delete = Delete Selected Item from a chart
Alt+A = Add a symbol to a custom list after it is typed out in the custom list manager
Alt+Delete = Delete all items on a chart
Tab = Select Next Item
Shift+Tab = Select Previous Item
Ctrl+Z = Undo last action
Ctrl+Y = Redo last action
Ctrl+Right Arrow = Scroll chart Left
Ctrl+Left Arrow = Scroll chart right
Note - You can also use the wheel mouse to scroll left and right.
Ctrl + = Zoom In
Ctrl - = Zoom out
Note - You can use Ctrl and the mouse wheel to zoom in and out.
Ctrl+A = Select all text so you can search the indicator quicklist quickly
Ctrl+I = Insert Indicator
Crtl+O = Open chart file
Ctrl+S = Save a chart
Ctrl+P = Print a chart.
Alt+Enter = Display properties of selected items
Ctrl+R = Open the Expert Advisor
Ctrl+B = Open the Indicator Builder
Ctrl+T = Open the System Tester
Ctrl+E = Open the Explorer
Ctrl+F = Open Forecaster
Ctrl+D = Start the Downloader
Ctrl+J = Open OptionScope
Ctrl+Q = Open QuoteCenter
Ctrl+L = Open Custom List Manager
Ctrl+W = Open Power Console
Ctrl+K = Backup User Files

Is there any training material on the MetaStock formula language?
MetaStock 11 - Current
The formula primer explains, in small incremental steps, what the MetaStock formula language is and how it works. The commands are printed in the manual, assisting customers with the basics on how to write their own indicators, system tests, expert advisors, and\or explorations. The formula primer can be found at the link below.
https://www.metastock.com/customer/resources/formulas/primer

How to sort Instrument Lists by Name in MetaStock?
MetaStock v16 --> Current

Open MetaStock
Open the Power Console
Select the Chart, or any button, on the left side
Select the radio button in the Sort Instruments by: section to Name
The lists will be sorted by Name in all tabs (Chart, QuoteCenter, Explore, System Test, Forecaster, and OptionScope) of the Power Console
To revert back, change the selection from Name to Symbol
Note: This does not affect the Instrument Search dialog, as it has unique settings.

How to enable auto-update of Instrument Lists in MetaStock?
Starting with MetaStock 17 you have the ability to Auto-update the Instrument Lists in MetaStock. To enable this option, follow the steps below:
MetaStock v17 --> Current

Open MetaStock
Open the Tools menu
Select Options
Select the General tab
Check the option to Update public lists
Click OK

 How to disable auto-update of Instrument Lists in MetaStock?
Starting with MetaStock 17 you have the ability to Auto-update the Instrument Lists in MetaStock. To disable this option, follow the steps below:
MetaStock v17 --> Current

Open MetaStock
Open the Tools menu
Select Options
Select the General tab
Uncheck the option to Update public lists
Click OK

 How to backup my files in MetaStock? How can I transfer my data from my old pc to my new pc?
In version 17 we added the ability to easily back up your custom files. The instructions are provided below:
MetaStock v17 --> Current

Open MetaStock
Open the File menu
Select Backup User Files
Click Select Folder (The folder will default to Documents\MetaStock. The same place your templates, etc. are stored.)
If the file already exists, you will be prompted with an Overwrite Existing File dialog. Click Yes to overwrite the existing file. Click No, to make a new file that will have (1) on the end, for example.
The file is named MetaStockUserBackup.zip

 How do I use Offline Mode in MetaStock?
MetaStock v15 --> Current

**It is important to note that you must log in to MetaStock at least once to use Offline mode and must log in at least every 21 days to have Offline mode available.

There is a counter that can be seen by hovering the mouse over the online status icon in the lower-right corner of the application.

There are several ways to use Offline Mode in MetaStock.

To start MetaStock in Offline Mode select the Windows Start menu.

Select the All Apps or All Programs.
Open the Refinitiv or MetaStock folder, then select MetaStock Offline Mode.
The first time launching a prompt to login to the service will appear, if you have not logged in successfully before. If you have successfully logged in before and saved the password, MetaStock will launch in Offline Mode.
To launch into Offline Mode while MetaStock is running:

From the File menu, select Go Online (second to last in the list).
Or from the Status Bar, right-click the mouse on the icon in the lower right-hand corner of the application, select Go Online.

 How do I enter a custom formula into the Indicator Builder?
MetaStock 11 - current version
The Indicator Builder is used to create custom indicators using the MetaStock formula language, steps for doing so are provided below.

Open MetaStock.
From the Tools menu select Indicator Builder.
Click onto New on the right hand side, to open the Indicator Editor.
Type the desired name.
Click into the Formula window and either type or copy\paste in the formula.
Click OK to create the formula and close the Indicator Editor.

 How do I edit Public Online Data Lists in MetaStock?
​​​​​​​ MetaStock v15 --> Current

There are over 300 Public Online Data Lists to choose from in MetaStock, some may never be used. These can be customized so that the user can see just those they are interested in. There is more than one way to customized these lists, those steps are provided below.

Scenario I

Open MetaStock.
From the Power Console, select the Charts button.
Double click the Public Online Data Lists or one of the lists or lists headers. (Ex. Equities - North America or NYSE).
Select the desired lists, more than one can selected by using the Shift or Ctrl keys.
Select Add (A Header must be used, at least once).
Select Save and Close.

Scenario II

Open MetaStock.
From the Power Console, select the Charts button.
Right click on the Public Online Data Lists or one of the lists or lists headers (Ex. Equities - North America or NYSE).
Select Manage Public Lists...
Select the desired lists, more than one can selected by using the Shift or Ctrl keys.
Select Add (A Header must be used, at least once).
Select Save and Close.

 How do I create a new custom Local Data list in MetaStock?
In order to chart local data files in MetaStock, the instruments must be added to MetaStock as local data lists. The supported file formats for MetaStock v15 and later are MSLocal, MS Legacy and CSV.
Support file formats for MetaStock versions 14 and 13 are CSV.
MetaStock 14 - Current
To create a new custom list of Local Data files:
1. In the Power Console double click on Local Data Lists or right click on Local Data Lists and select New.
2. Enter a name for the list.
3. Click Browse.
4. Click Browse again if your files are located in a different folder than what is displayed.
5. Open the folder that contains your local data and click the Select Folder button.
6. Select the instrument(s) and click Add.
7. Click Save when completed.

 How do I back up my custom formulas?
MetaStock 16 and 17

Open MetaStock.
Select Tools > Indicator Builder and select the Organizer button.
From the Formula Organizer wizard select to "export formula files" and select Next.
Highlight all custom indicators from the "Select Custom Indicators" window, and select Next (or any indicators to be backed up).
Highlight all custom system test from the "Select System Tests" window, and select Next (or any system tests to be backed up).
Highlight all custom explorations from the "Select Explorations" window, and select Next (or any explorations to be backed up).
Highlight all custom expert advisors from the "Select Experts" window, and select Next (or any experts to be backed up).
Highlight any templates to be backed up from the "Select Templates" window and select Next.
Select Next to the "Select MSX DLL" window.
Check the option "Create Self-Extracting Installation" and hit Next.
Select browse to select a location on the computer where the self-extracting install file will be created.
If a password is required for the selected custom formulas, that can be set at the "Password Protect" window.
Select Finish to back up the custom formulas and create the file in the specified location.

MetaStock 11

Open MetaStock.
Select Tools > Indicator Builder and select the Organizer button.
From the Formula Organizer wizard select to "export formula files" and select Next.
Highlight all custom indicators from the "Select Custom Indicators" window, and select Next (or any indicators to be backed up).
Highlight all custom system test from the "Select System Tests" window, and select Next (or any system tests to be backed up).
Highlight all custom explorations from the "Select Explorations" window, and select Next (or any explorations to be backed up).
Highlight all custom expert advisors from the "Select Experts" window, and select Next (or any experts to be backed up).
Select Next to the "Select MSX DLL" window.
Select browse to select a location on the computer where the formula files will be stored (FORM**.DTA, EXPL**.DTA, EXPT**.DTA, St_Data).
If a password is required for the selected custom formulas, that can be set at the "Password Protect" window.
Select Finish to back up the custom formulas and create the file in the specified location.

 Does Daily Charts offer Forex data?
Yes, Daily Charts does provide Forex data. Forex data is also referred to as the spot prices for currencies. The format for Daily Charts Forex symbols is as follows:

Japanese Yen - JPY=
Euro - EUR=
Swiss Franc - CHF=
Australian Dollar - AUD=
Most of the values are listed as the number of dollars needed to equal one of the selected currencies. The exception is the the Japanese Yen, which is quoted as the number of Yen required to equal one dollar.

 How can I see my recently opened charts in MetaStock?
Starting in MetaStock 19, the most recently used charts was changed from four charts at the bottom of the File menu to a pop-out in the File menu named Recent Files and now holds the most recent ten charts opened. To access this list, follow the steps below;

MetaStock v19 --> Current

Open MetaStock.
Open the File menu.
Select Recent Files.
Click the desired chart.

Or

Open MetaStock.
Click the down arrow to the right of the Open button.
Select the desired chart.

 How can I customize the toolbars in MetaStock?
Starting in MetaStock 19, MetaStock will allow you to customize your toolbars to make your workflow smoother. There is more than one way to customize your toolbars. You can change the toolbars by following either of the steps below;;

MetaStock v19 --> Current

Open MetaStock.
Open the View menu.
Select Toolbars.
Select Customize.
Select the Toolbars tab and select or deselect the desired toolbars to be displayed.
Select the Commands tab and click and drag the desired command to an existing toolbar.
Select the Options tab to change the size of the icons or to show/hide the tool tips.
Click Close when complete.

Or

Open MetaStock.
Right click on one of the Toolbars.
Select or deselect the desired toolbars to be displayed.

Or

Open MetaStock.
Open the View menu.
Select Toolbars.
Select or deselect the desired toolbars to be displayed.

 How do I change the application theme in MetaStock?
Starting in MetaStock 19, MetaStock will match your default Windows theme, either light or dark. The new theme is applied the next time you start MetaStock. You can change the app theme by following the steps below;
MetaStock v19 --> Current

Open MetaStock.
From the Theme menu, select MetaStock Dark or MetaStock Light.
The new theme is applied the next time you start MetaStock. Click Yes to restart the application and apply the theme now or click No and theme will be applied next time MetaStock is started.

 How can I restore my open layouts when restarting MetaStock?
Starting in MetaStock 19, MetaStock opens layouts in their own container. To have these open when restarting MetaStock, along with your other charts, follow the steps below;
MetaStock v19 --> Current

Open MetaStock.
From the Tools menu, select Options.
Select the General tab.
Check the box next to Restore workspace on startup.
Check the box next to Save workspace on exit.
Click OK.
Any layouts and/or charts that were open when the application was closed will be automatically opened when MetaStock is restarted.

 How can I move the Power Console tabs to another location?
The Power Console is now designed to Auto-hide itself on the left when not in use. However, if you want to move it to another location, you can change the following:
MetaStock v20 --> Current

Open MetaStock.
From the enhanced Power Console toolbar on the left, select the Chart (or any other Power Console) button.
Click the Auto Hide (looks like a pin) button on the upper, right corner of the Power Console toolbar being displayed.
Click, hold and drag the toolbar all the way to the right or bottom and the document manager will appear.
Drop it to the larger of the two rectangles to keep it pinned open or drag it to the thinner one and it will Auto Hide from that location.

 How can I have the Power Console tabs stay open?
The Power Console is now designed to Auto-hide itself when not in use. However, if you want to display it permanently, you can change the following;
MetaStock v20 --> Current

Open MetaStock.
From the enhanced Power Console toolbar on the left, select the Chart (or any other Power Console) button.
Click the Auto Hide (looks like a pin) button on the upper, right corner of the Power Console toolbar being displayed.
To change the tab being displayed, click the desired enhanced Power Console toolbar button, now at the bottom, left.
To restore the setting back to normal, click the Auto Hide button (Pin) again

 Do you offer adjusted data for continuous contracts?
No. We do not offer adjusted continuous contract data.

 Can I trade directly from MetaStock with my broker?
No. MetaStock doesn't integrate with your broker's platform to allow you to trade from the MetaStock charts directly.

 Can I use MetaStock on my smartphone?
No, MetaStock can only run on Windows.

 Can I download and install the software after I purchase it or do I need to have it shipped?
All MetaStock products are available as a download through the My Account | My Downloads page. Once a purchase is complete, the downloadable file(s) will be located under My Account | My Downloads.
A PDF manual is also part of the software installation as well as on the My Downloads page if one applies.
For questions please contact MetaStock Sales at the following.
[email protected]
1-800-882-3040

Do I have to use MetaStock's data feed?
MetaStock v15 DC and RT supports the following data formats CSV, Legacy, and MSLocal.
MetaStock's data feeds, which include Daily Charts and XENITH supports both Legacy and MSLocal formats.
For questions please contact MetaStock Support.
[email protected]
800-587-8025

If I'm a professional trader, can I use XENITH?
No, XENITH is only for Non Professionals as defined by the New York Stock Exchange: Nonprofessional Subscriber means any person who is not: (i) registered or qualified with the Securities and Exchange Commission, the Commodities Futures Trading Commission, any state securities agency, any securities exchange or association, or any commodities or futures contract market or association; (ii) engaged as an investment advisor; nor (iii) employed by a bank or other organization exempt from registration under Federal and/or state securities laws to perform functions that would require him or her to be so registered or qualified if he or she were to perform such functions for an organization not so exempt. If you are a Professional, please contact LSEG Data & Analytics for an appropriate market data platform.

Running MetaStock on a Mac (Apple)?
Officially MetaStock is not supported when installed onto a Mac computer. However, we have many clients using MetaStock on the new Macs with the Intel processor and they have reported that they've encountered minimal issues. While we haven't tested MetaStock on Macs, our discussions with customers using it indicate that for the most stable Mac environment, the Windows operating system must be running through a Mac application called Boot Camp. Similar applications may not work properly (for example Parallels or Virtual Machine). MetaStock software installed on a Mac computer is eligible for the 30-Day Money Back Guarantee. All conditions and requirements apply to Mac users regardless of the timing or nature of potential Mac related issues.

MetaStock will make every effort to provide support for running our software on a Mac and help customers troubleshoot issues they encounter; however as we have not officially tested MetaStock in this environment, we are unable to guarantee support beyond a reasonable effort.

 What data feed do you need for MetaStock Pro?
MetaStock Pro works with XENITH.The XENITH data feed gives MetaStock Pro the highest quality analysis at the best price.

What data feed do you need for MetaStock?
MetaStock works with Daily Charts. The Daily Charts data feed gives MetaStock the highest quality analysis at the best price.

What indicators does MetaStock include?
Advance Decline Line
Alpha
Arms Index (TRIN)
Beta
Elliott Waves Absolute Elliott
Elliott Waves Bars Since Signal
Elliott Waves DMA
Elliott Waves Elliot Oscillator
Elliott Waves Elliott Channels(W3W4)
Elliott Waves Elliott Channels(W5)
Elliott Waves Elliott W5 Target
Elliott Waves Gann Price
Elliott Waves P&T Duration
Elliott Waves PTF
Elliott Waves STORSI
Elliott Waves Trend Resistance
Elliott Waves Trendline
Elliott Waves W4 TRC
Elliott Waves Wave Time Projection (13%)
Elliott Waves Wave Time Projection (21%)
Elliott Waves WolfWave
Elliott Waves ZZ
zhEW Auto Trendline
zhEW Consolidation/Triangle
zhEW ID+13
zhEW ID+21
zhEW ID+34
zhEW ID+8
zhEW ID-13
zhEW ID-21
zhEW ID-34
zhEW ID-8
zhEW IDf
zhEW ID-f
zhEW IDm
zhEW ID-m
zhEW IDn
zhEW ID-n
zhEW IDs
zhEW ID-s
zhEW Ie-f
zhEW Ief
zhEW Ien
zhEW Ie-n
zhEW Ies
zhEW Ie-s
zhEW T(13)
zhEW T(21)
zhEW T(34)
zhEW T(8)
zhEW Today
zhEW Trendline(i)
zhEW TW2(13)
zhEW TW2(21)
zhEW TW3(13)
zhEW TW3(21)
zhEW TW4(13)
zhEW TW4(21)
zhEW TW5(13)
zhEW TW5(21)
zhEW TWC(13)
zhEW TWC(21)
zhEW Wave 4 Failing (13%)
zhEW Wave 4 Failing (21%)
zhEW Wave 4 Failing (34%)
zhEW Wave 4 Failing (if)
zhEW Wave 4 Failing (in)
zhEW Wave 4 Failing (is)
zhEW Wave 4 Failing (m)
zhEW Wave 4 Failing (n)
zhEW Wave 4 Failing (s)
zhEW Wave signal (f)
zhEW Wave signal (if)
zhEW Wave signal (in)
zhEW Wave signal (is)
zhEW Wave signal (m)
zhEW Wave signal (n)
zhEW Wave signal (s)
zhEW Wave Three Rule (13%)
zhEW Wave Three Rule (21%)
zhEW Wave Three Rule (34%)
zhEW Wave Three Rule (if)
zhEW Wave Three Rule (in)
zhEW Wave Three Rule (is)
zhEW Wave Three Rule (m)
zhEW Wave Three Rule (n)
zhEW Wave Three Rule (s)
Elliott Waves Trend Support
zhEW ID+55
zhEW ID-55
DT Resistance (longer term) <auto>
DT Resistance (longer term) <manual>
DT Resistance (shorter term) <auto>
DT Resistance (shorter term) <manual>
DT Support (longer term) <auto>
DT Support (longer term) <manual>
DT Support (shorter term) <auto>
DT Support (shorter term) <manual>
DT Trndline Dn (longer term) <auto>
DT Trndline Dn (longer term) <manual>
DT Trndline Dn (shorter term) <auto>
DT Trndline Dn (shorter term) <manual>
DT Trndline Up (longer term) <auto>
DT Trndline Up (longer term) <manual>
DT Trndline Up (shorter term) <auto>
DT Trndline Up (shorter term) <manual>
MACD (DEMA-smoothed)
MACD (TEMA-smoothed)
McClellan Oscillator
McClellan Summation Index
Moving Average Ribbon
zhEW T(55)
P & F 45 Down
P & F 45 Up
P & F Current Box
P & F New Column
P & F Resistance Trendline
P & F Support Trendline
P & F Trend
Profitunity - PTG AC Green
Profitunity - PTG AC Red
Profitunity - PTG Alligator Blue
Profitunity - PTG Alligator Green
Profitunity - PTG Alligator Red
Profitunity - PTG AO Green
Profitunity - PTG AO Red
PS Adaptive Moving Average
PS Cycle Progression
PS Long Sell Short Sale-5 Day
PS MACD Histogram
PS Meisels
PS Percentage Crossover 3%
PS Projection Oscillator 1
PS StochRSI
Rainbow Band Lower
Rainbow Band Upper
Rainbow Max
Rainbow Min
Rainbow Oscillator
Sine Wave 5-unit standing sine wave
zhEW Wave 4 Failing (55%)
zhEW Wave Three Rule (55%)
EXIT Swing Signal
Rahul Mohindar Osc (RMO)
SwingTrd 1
SwingTrd 2
SwingTrd 3
# Equis - Helper @@Turtle Trader System ALL
# Equis - Helper BigBlack Stop
# Equis - Helper BigWhite Stop
# Equis - Helper Darvas buy
# Equis - Helper Darvas sell
# Equis - Helper Pivot High
# Equis - Helper Pivot Low
# Equis - Helper SPIDER Carpe Diem (Bear)
# Equis - Helper SPIDER Carpe Diem (Bull)
# Equis - Helper SPIDER Carpe Diem (Buy Stop)
# Equis - Helper SPIDER Carpe Diem (Sell Stop)
# Equis - Stop Chandelier Buy Stop
# Equis - Stop Chandelier Sell Stop
$ ICE 4-V Buy EURUSD2
$ ICE 4-V Buy GBPUSD2
$ ICE 4-V Buy USDCHF2
$ ICE 4-V Buy USDJPY2
$ ICE 4-V Short EURUSD2
$ ICE 4-V Short GBPUSD2
$ ICE 4-V Short USDCHF2
$ ICE 4-V Short USDJPY2
PS 2-Day-Range Switch
PS 3-Day-Range Switch
PS 4-Day-Range Switch
PS Annual Strength/Weakness 1
PS Annual Strength/Weakness 2
PS CCI Fibonacci
Forecaster - Candle Trend ~helper~
PS CCI Moving Average Crossover
PS Congestion Breakout
PS Derivative Moving Average
PS Detrended EMA System
PS Division System
PS DNS Trading System
PS Elliott Oscillator
PS Impulse Meter
PS Landis Reversal
PS Linear Regression Crossover
PS Modified Momentum
PS Momentum
PS New Relative Volatility Index
PS Oscillator Composite
PS Percentage Crossover
PS Polarized Fractal Efficiency
PS Projection Oscillator 2
PS StarcBand System
PS Volatility Breakout (Standard)
PS Volatility Stop
GT - TRADERS ATR LONG
GT - TRADERS ATR SHORT
JBXC - Expansion Contraction
ETS MOVING AVERAGE ( custom )
ETS MOVING AVERAGE
ETS SIGNALS WITH INPUTS
ETS TrendWatch- ( custom )
ETS TrendWatch-
ETS TrendWatch+ ( custom )
ETS TrendWatch+
ETS User Settings
Ichimoku-Relative Distance From Cloud
ETS TrendWatch Indicator
RMO Binary BEARISH
RMO Binary BLUE BARS
RMO Binary BULLISH
RMO Binary BUY ARROWS
RMO Binary PRO BUY
RMO Binary PRO SELL
RMO Binary RED BARS
RMO Binary SELL ARROWS
zAdaptick - Adaptick Trend Index
zAdaptick - ATR Volatility
zAdaptick - Body Bottom
zAdaptick - Body Top
zAdaptick - Count Bars Back
zAdaptick - Down Volatility
zAdaptick - ICE Limit Buy 1
zAdaptick - ICE Limit Buy 2
zAdaptick - ICE Limit Short 1
zAdaptick - ICE Limit Short 2
zAdaptick - IntelliStop Buy 2
zAdaptick - IntelliStop Buy 4
zAdaptick - IntelliStop Buy 5
zAdaptick - IntelliStop Short 2
zAdaptick - IntelliStop Short 4
zAdaptick - IntelliStop Short 5
zAdaptick - Probing Index Close Long
zAdaptick - Probing Index Cover Short
zAdaptick - Up Volatility

What is Daily Charts?
Daily Charts is an end-of-day data service that provides the following data fields for a symbol: Date, Open, High, Low, Close, Volume, and Open Interest. Regarding data history, North American coverage begins in 1980 for equities, indices, & mutual funds and as far back as 1973 for some futures. International data goes back at least 5 years. There are many different software programs that are compatible with Daily Charts using the Downloader program.

 What is MetaStock?
MetaStock is a software program that is designed to help you make better decisions about when to buy and sell in the stock, FOREX, futures, and commodities markets.
MetaStock Pro is our real-time product that is powered by XENITH - without it, your MetaStock Pro product will not have data.
MetaStock is our end of day product that is powered by Daily Charts data - without it, your MetaStock End of Day product will not have data.

 What is XENITH?
XENITH is a software and data module that empowers you with advanced, fully customizable analytical capabilities, and comprehensive cross asset data.
It gives you a full breadth of global, economic, and critical market news to help you quickly identify the best ways to use and manipulate information.

What is the difference between End-of-Day and Real-Time?
Real-time traders use intra-day data (prices that are constantly updating throughout the day) to make decisions about when to buy and sell during the trading day. This also allows you to look at different time frames (examples, 1 Min, 8 Min, 30 Min,  etc.).
End-of-day traders access their data (Date, Open, High, Low, Close, Volume, and Open Interest) for the day after the markets have closed. We have products designed specifically for each type of trader.

 What is the difference between MetaStock R/T and MetaStock D/C?
MetaStock R/T (formally MetaStock Pro) - Our premium technical analysis and charting software product for real-time traders.
MetaStock D/C (formally MetaStock EOD) - Our award winning analysis program that is designed to help you make decisions about when to buy and sell in the stock, FOREX, futures, and commodities markets based on end-of-day data.

What line studies does MetaStock include?
Andrews' Pitchfork
Cycle Lines
Ellipse
Equidistant Channel
Fibonacci Arcs, Fans, Retracements
Fibonacci Time Zones
Gann Lines, Fans, Grids
Linear Regression Trendline
ODDS™ Probability Cones
Quadrant Lines
Raff Regression Channel
Rectangle
Speed Resistance Lines
Standard Deviation Channel
Standard Error Channel
Tirone Levels
Trendlines
Triangle

Where can I see a demo of the different MetaStock products?
Most product pages include a link to our online video presentations. Also, you can visit youtube.com/metastocksoftware to find a comprehensive library of product demonstrations.

Why are my charts not updating?
If you have an active data subscription, and your charts are not updating, then please check the following items.
1. Check our Service Alerts to see if there is an outage.
2. If no alerts are present, in MetaStock, go to Format -> X-Axis
3. Ensure that the Retain Scale is unchecked and the last date loaded is the current date.
4. Press OK
5. If the charts still fail to update, shut down and exit MetaStock and XENITH.
6. Restart MetaStock and XENITH.
7. Open your charts.
8. If you still do not get updates, please reach out to our support team.

Why am I not getting Real-Time data?
If you have an active data subscription, and your charts are not updating, then please check the following items.
1. Ensure you have the correct exchange for Real-Time data on the symbol.
2. If you have the correct exchanges, check our Service Alerts to see if there is an outage.
3. If no alerts are present, in MetaStock, go to Format -> X-Axis
4. Ensure that the Retain Scale is unchecked and the last date loaded is the current date.
5. Press OK
6. If the charts still fail to update, shut down and exit MetaStock and XENITH.
7. Restart MetaStock and XENITH.
8. Open your charts.
9. If you still do not get updates, please reach out to our support team.

 Can I use MetaStock on two computers?
Yes, you can use MetaStock on two computers; however, the XENITH Login is a single sign on so you can not be online on two computers at the same time with the same login.

How can i reset my password for datalink?
To change the Datalink (MetaStock Activation) Password, you will need to speak with a Support Representative. This password may only contain upper case letters and numbers.

Why can't i open the exe file on my cellphone?
MetaStock is not able to be run on a Mobile OS. You must use Windows to install the program.

What is my symbol limit?
You are limited to requesting either 5,000 or 20,000 instruments daily.
If you are subscribed to XENITH only without MetaStock, your daily limit is 5,000 instrument requests.
If you are subscribed to XENITH RT or XENITH DC with MetaStock, your daily limit is 20,000 instrument requests.
Once you have reached this limit, you will be locked out of the online service until Midnight your local time before the daily limit resets.

Is there a Monthly symbol limit or just Daily?
The instrument request limit is daily only.

When does the instrument limit reset?
The instrument limit resets around midnight your local time.

What is MetaStock's YouTube channel?
MetaStock's YouTube Channel is https://youtube.com/metastock

 How do i update the online symbol lists?
Close MetaStock and Downloader
Go to https://www.metastock.com/customer/support/download/Symbols
Download and run the Symbol lookup file
Restart MetaStock 

How can i tell when my instrument list was updated?
In MetaStock 
Go to Help
Select About MetaStock

In Downloader
Go to Help
Select About Downloader

The instrument list update will show with a month and year it was updated.

 Where can i find my version number?
In MetaStock 
Go to Help
Select About MetaStock

In Downloader
Go to Help
Select About Downloader

In Windows, you can also use Control Panel and Settings to find the version number

In Control Panel, go to Programs & Features
The Version Number will be on the right side of the line for the installation of MetaStock 
When highlighted, the version number also shows at the bottom of the Control Panel window.

In Settings, go to Apps
Click on Installed Apps
Scroll to the line for MetaStock
The version number will be listed on the second line of the details on the left.

How can i change my email address in my profile?
To change your email, you need to speak to a sales or support representative.

If I cancel my subscription, do I lose all my workspaces?
Your MetaStock files are saved locally on your system. Regardless of how long you stop your subscription, you can still access your old files when you restart your subscription, as long as you have access to the system on which they were created.
For R/T Users who create workspaces in XENITH, these are retained for 30 days, after which they are purged from the system. If you sign up again within 30 days, your workspaces will be restored; after this time, you will need to rebuild all of them.

The United States is not valid in the agreement:
Our system uses USA for the country format and not United States or United States of America. Please try this instead and it will allow you to submit the agreement.

Why am I getting a message that the program is already running?
This is likely one of two things. I have included the exact wording for both below so you can see which one matches your screen.

Scenario 1: Refinitiv Account Login
If the message says: "You are already signed in to Refinitiv Products elsewhere. Signing in on this device will sign you out of the first one you signed into".
This refers to the single sign-on process. It is almost always triggered by your own activity, not by someone else using your account. For example, it could be from you logging in on this same system fifteen minutes ago or perhaps leaving a session active on a different computer earlier in the day.
You may proceed when you see this and click the "Sign in anyway" option to continue your session.
If you want to avoid seeing this message in the future, you can fully exit the data feed when you are finished. Look at the bottom-right corner of your screen, near the clock, and click the small up arrow to show your hidden icons.
Look for a black icon with an orange X.
Right-click that icon and select Exit.
Please keep in mind that even after exiting, it can still take about fifteen minutes for the system to fully clear the session. If you log back in during that window, you might still see the message.

Scenario 2: MetaStock Application Instance
If the message says: "MetaStock has determined that there is another copy of the program running. As only one instance of the program may run at a time, this one will exit".
This usually means the computer thinks the application is already open.
This can happen if the icon is double-clicked accidentally or if the program is already running in the background.
Please ensure the app is not already open before clicking the icon, and try using a single click to start the program. 
If you are single clicking and still get the message, open the Windows Task Manager by right-clicking the taskbar and selecting Task Manager.
Search for MetaStock or mswin.exe in the list
Right-click the process
Select End Task. 
Once the process has ended, you will be able to launch MetaStock.

Why aren't all exchanges listed in the Public Lists?
In order to optimize the loading of MetaStock, the instrument list does not include all covered exchanges. 
If you need data for an exchange not listed, you are welcome to reach out to our support team to see if they can generate a list for you, or if you are seeking specific symbols on the exchange, you can use the XENITH Launcher available to those with a DC or RT subscription by pressing CTRL + Shift + C while XENITH is logged in.
The launcher can search by Company Name, Symbol, ISIN, SEDOL, or CUSIP to give you the symbol.
You can then enter the symbol provided by the Launcher into MetaStock in a Custom list or through the instrument line in the Console tab and obtain data for the instrument.
Please note that not all symbols provided by the Launcer are available to MetaStock clients.

Why is my Phone Number not accepted?
When entering your phone number, use either a 10-digit US/Canadian phone number without the country code (1), spaces, parentheses, or dashes, or the international calling code for your country +## or +### followed by your phone number. If you still encounter trouble, please ensure you are adding the + before your country's calling code.
Example:
Correct: 8015060999
Incorrect: (801) 506-0999
Incorrect: (801)506-0999
Correct: +442045302020
Incorrect: +44 2045302020

I purchased the wrong data plan. How do I switch it?
It is best to reach out to our sales team directly to assist you with switching your data plan. 

How do I update the Stock Lists?
Close both MetaStock and Downloader
Go to https://www.metastock.com/customer/support/download/Symbols
Download and run the file
Once completed, open MetaStock and/or Downloader
We update these files once per month.

Why does the symbol not work?
If you are on an XENITH (RT or DC) subscription, you will need to use the Reuters Instrument Code (RIC) for the instrument you wish to view.
For example, in the USA, if you wish to view an instrument on the NASDAQ (e.g., AAPL), you will need to use the exchange suffix .O to create a valid RIC (e.g., AAPL.O) to get data. 
If you wish to view a 4 or 5-character symbol from the NYSE or AMEX (e.g., DELL), you would need to add a .K suffix to have the correct RIC for the symbol, e.g., DELL.K, to get information.

If you would like more information regarding the suffixes or which instrument to use, you can use the XENITH Launcher by pressing Ctrl + Shift + C while XENITH is logged in on your system.
Launcher can search by Company Name, Exchange Symbol, CUSIP, SEDOL, or ISIN.
The exchange will be listed below the instrument, so if the symbol is traded on multiple exchanges (e.g., AAPL), you can find the appropriate exchange and the correct symbol to access the data.

Why can't I see my list in MetaStock offline?
If your local lists are not showing in MetaStock while offline, there may be issues with your data files.
1. Open the Downloader and make sure your folders show with files, not a red x and 0 of 0
1a. If your folders show 0 of 0, remove and re-add the files.
2. If they show with a 0 of 0 if MS Local, you may need to rebuild the folder if re-adding it does not populate the instruments.
3. If they show with a 0 of 0 if Legacy shut down MetaStock, Downloader, and any other program that may access the data files.
3a. Browse to your folder
3b. Delete all ~MSFL files
3c. If you see any .TMP files (EMASTER, MASTER, XMASTER) ensure that at least one file has no extension. If you do delete the .TMP file. If not, rename the .TMP file to remove the extension then confirm the rename.
4. Reopen Downloader
5. Ensure your data files are populated. If not, remove and re-add.
6. If still 0 of 0, rebuilding the files will be necessary
7. If they show populated, reopen MetaStock in Offline mode
8. Your lists should be populated with instruments. If they are still missing, recreate the local data list.

 How many systems can I install MetaStock on?
Your MetaStock license allows for 3 installations.